DB Direct


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Dedicated After Sales Line

Posted on May 22, 2012 by Rodney Hewitt

Dedicated After Sales Line : 0845 600 8949

10 Year Guarantee’s may be standard within our industry and most people feel at ease once they know their windows/ doors or conservatory is covered by a 10 year guarantee. But you’ll never know how much that guarantee is worth until you have a service call that needs attention and waiting days even weeks for stiff lock or drafty window to be repaired can be a real pain.

Now it’s easy for us to say ‘we take out guarantee seriously’ , but how does a prospective customer know that we take our guarantee seriously?

We’ve put in place a customer charter that we endeavour to follow with all our after sales calls:

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Self Cleaning Glass ?

Posted on April 22, 2012 by Rodney Hewitt

Does it really work ?

That’s the question we often get asked when we mention Self Cleaning Glass…. and to be honest it does sound a bit far fetched. But that is the claim Pilkingtons made when it was first produced and their ‘Activ Glass’ is still branded as ‘Self Cleaning Glass’





So Does it really work ?

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Long Weekend Away

Posted on March 2, 2012 by Rodney Hewitt

After a busy a December, January and February we decided it was time for a break. Each year we try to do something special to mark my Mum & Dad’s wedding anniversary, this year is was 44 years of marriage to mark! So instead of endless gifts we thought it a better idea to book a large house in the country for all the family, for a long weekend away….. With 11 grandchildren it would need to be a big house.

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Reinforced Windows

Posted on February 16, 2012 by Rodney Hewitt

All windows and doors should be reinforced, that should go without saying. However the type of reinforcing now available can have a big effect on the performance of windows and doors.

At DB we now use as standard RCM (reclaimed composite material) in all windows and doors.

What is it ?

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