DB Direct


01745 582 095 no salesmen & no middle men

Dedicated After Sales Line

Posted on May 22, 2012 by Rodney Hewitt

Dedicated After Sales Line : 0845 600 8949

10 Year Guarantee’s may be standard within our industry and most people feel at ease once they know their windows/ doors or conservatory is covered by a 10 year guarantee. But you’ll never know how much that guarantee is worth until you have a service call that needs attention and waiting days even weeks for stiff lock or drafty window to be repaired can be a real pain.

Now it’s easy for us to say ‘we take out guarantee seriously’ , but how does a prospective customer know that we take our guarantee seriously?

We’ve put in place a customer charter that we endeavour to follow with all our after sales calls:

1. We have set up a dedicated after sales phone line

2. We will attend all standard service calls within 48hrs

3. Any emergency service calls will be attended on the the same day as reported

4. We will endeavour to resolve all service on the first visit

So if you have any problems whatsoever with Windows, Doors or a Conservatory that we have installed, then please call our dedicated after sales line : 0845 600 8949

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